Our Services
A full spectrum of consulting practice.
Eight integrated disciplines and a deep bench of specialised capabilities that support both the public and private sectors across the Middle East and North Africa.
01
Excellence
02
Strategy Management
03
Total Quality Management
04
Service Management
05
Business Process Management
06
Human Resources
07
Research & Studies
08
Innovation
Areas of Specialisation
Depth beneath every discipline.
Strategic Planning
- Strategic Analysis
- Future Foresight
- Projects & Initiatives Management
- Strategic Planning
- Risk Management
- Change Management
- Performance & Effectiveness Management
- Strategic Follow-up & Reporting
Service Management
- Global Star Rating System (7 Stars)
- Service Design & Planning
- Business Process Re-engineering
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Journey
Quality Management
- ISO Standards (more than 30 standards)
- Lead Assessor
- Internal Auditor
Operations Management
- Six Sigma — Green & Black Belt Methodology
- Kaizen Methodology in Lean Management
- Business Process Re-engineering
Human Capital
- Leadership Skills
- Human Resources Planning
- Team Building & Management
- Training
- Talent Management
Organizational Development
- Organizational Structure
- Organizational Agility
- Governance
Personal Skills
- Presentation & Public Speaking Skills
- Communication Skills
- Emotional Intelligence
Digital Transformation
- SAP ERP Implementation
- 360-Degree Employee Appraisal System
- Strategic Foresight System
- Virtual Work Environment Systems
- Service Management System
Innovation & Renewal
- Innovation & Renewal by the Global Innovation Institute (GInI)
- Certified Consultant & Assessor in Innovation
Training Programs
The EFQM Certified Institutional Transformation Leader Pathway.
Foundation Course for the EFQM Model
Four progressive paths
01
Assessment Path
Preparing for transformation and assessing the organization — Certified Excellence Practitioner & Assessor courses.
02
Improvement Path
Performance development and organizational improvement — Certified Performance Improvement Practitioner & Expert.
03
Change Path
Organizational change and transformation — Certified Change Management Practitioner & Expert.
04
Sustainability Path
Building a sustainable organization — Certified Sustainability Practitioner & Expert, leading to the Certified Institutional Transformation Leader Certificate.
Ruad ConsultingInnovative Excellence · Inspiring Growth · Sustainable Impact
Empowering both the public and private sectors across the Middle East and North Africa.